Shipping policy

TND Surfboards Shipping Policy

Thank you for choosing TND Surfboards! We are committed to crafting your custom surfboard to the highest standards and ensuring it arrives safely at your destination. This policy outlines the shipping process, costs, and delivery timeframes for orders placed with TND Surfboards.

1. Custom Order Production Time

  • Each TND surfboard is custom-made to your specifications. Production times vary depending on the complexity of the design, materials, and current order volume.

  • We will provide an estimated production timeframe at the time of your order confirmation. This is an estimate, and while we strive to meet it, unforeseen delays may occur. We will keep you informed of any significant changes to your board's production timeline.

2. Shipping Destinations

  • TND Surfboards ships within Australia and internationally. Shipping costs and delivery times will vary depending on the destination.

  • For international orders, please be aware that you may be responsible for any import duties, taxes, or customs fees imposed by your country. These charges are not included in the purchase price or shipping cost.

3. Shipping Costs

  • Shipping costs are calculated based on the following factors:

    • Destination address

    • Size and weight of the surfboard

    • Shipping method selected (if applicable)

  • You will be provided with a shipping quote during the checkout process, or via direct communication (for custom quotes).

  • Within Australia:

    • Shipping costs for surfboards typically range from $[Insert Range, e.g., $50-$150], depending on the location.

    • We may offer flat-rate shipping or free shipping promotions for smaller items or accessories.

  • International:

    • International shipping costs will be calculated on a case-by-case basis. Please contact us at tndsurfboards@gmail.com or call us at 0433 039 434 for a shipping quote.

4. Shipping Methods & Carriers

  • TND Surfboards uses reputable shipping carriers to ensure the safe and timely delivery of your surfboard. These may include:

    • Within Australia: [List Carriers, e.g., TNT, Couriers Please, Australia Post]

    • International: [List Carriers, e.g., DHL, FedEx, UPS]

  • The specific carrier and shipping method will be selected based on the destination, size of the board, and shipping costs.

  • We will provide you with a tracking number once your order has been shipped, allowing you to monitor its progress.

5. Delivery Timeframes

  • Delivery timeframes are estimates and commence after your surfboard has been completed and dispatched from our workshop.

  • Within Australia:

    • Estimated delivery times typically range from [Insert Range, e.g., 3-10 business days], depending on your location.

    • Express shipping options may be available for faster delivery at an additional cost.

  • International:

    • International delivery times vary significantly depending on the destination and shipping method.

    • You will be provided with an estimated delivery timeframe with your shipping quote. Please allow extra time for customs processing.

6. Packaging

  • TND Surfboards takes great care in packaging your surfboard to prevent damage during transit.

  • Your surfboard will be securely wrapped in [Describe Packaging, e.g., multiple layers of bubble wrap, reinforced cardboard boxing], with extra protection around the nose and tail.

  • We recommend inspecting the packaging for any signs of damage upon arrival.

7. Shipping Insurance

  • Shipping insurance is included in the shipping cost to cover loss or damage during transit.

  • In the unlikely event that your surfboard arrives damaged, please:

    • Document the damage with photos of the packaging and the surfboard.

    • Contact us immediately at tndsurfboards@gmail.com or call us at 0433 039 434.

    • We will work with the shipping carrier to resolve the issue and arrange for a repair or replacement, if necessary.

8. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor the progress of your delivery online via the carrier's website.

9. Delivery Address

  • Please ensure that you provide a complete and accurate delivery address at the time of your order.

  • TND Surfboards is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • If you need to change your delivery address after your order has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

10. Signature on Delivery

  • For high-value items like custom surfboards, we generally require a signature upon delivery. This is to ensure that your order is received safely.

  • If you are not available to sign for your delivery, the carrier may leave a card with instructions on how to collect your package from a local depot or arrange for re-delivery.

11. Delays

  • While we strive to meet the estimated production and delivery timeframes, delays may occur due to factors beyond our control, such as:

    • High order volume

    • Material shortages

    • Shipping carrier delays

    • Customs processing (for international orders)

    • Natural disasters or other unforeseen circumstances

  • We will keep you informed of any significant delays and work to minimize their impact.

12. Contact Us

  • If you have any questions about our shipping policy or your order, please do not hesitate to contact us:

13. Policy Updates

  • TND Surfboards reserves the right to update this shipping policy at any time. Any changes will be posted on our website.

  • It is your responsibility to review the current policy before placing an order.